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I Can't Get My Emails To Send or Receive - Windows Live Mail 2012 Error 0x800CCC90

by Jo Shaer, on February 8, 2014

[question ask="Jo, we can't get our new email address to send or receive through Windows Live Mail 2012. But our old one still works fine. What's going on?"][/question]

I dread questions about email. Especially when they involve getting your email from the server onto one of the multitude of available devices. PC, laptop, tablet, phone via the many different methods of connection - Outlook, Live Mail, Thunderbird, gmail, et al.

Error 0x800CCC90

It always helps if you can get the client to tell you the error message they are receiving.

In this case, it was:

Unable to send or receive messages for the johndoe@ account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

Server Error: 0x800CCC90
Server Response: -ERR Login failed.
Server: 'Domain.co.uk'
Windows Live Mail Error ID: 0x800CCC92
Protocol: POP3
Port: 110
Secure(SSL): No

We knew that the password was ok because we could log into the email on the server via Horde. So we tried changing the server name to mail.Domain.co.uk but that made no difference, it still would not work.

There were several abortive searches for "Windows Live Mail 2012 problems" and "can't send or receive emails with Windows Live Mail", which saw the client trying different ports and different permutations of user name.

Then I tried Googling the error message code.

Windows Essential Update to repair Live Mail 2012 problems

Of the many articles that I found, we eventually found one that actually provided the answer. It told us about the need for a Windows Essential Update.

This is what the client had to do:

  • Shut down LiveMail
  • Do a repair of live essentials through the control panel/programs. Go here to find out how to do this for Windows 8, Windows 7 and Windows XP
  • Set the outgoing authentication to the same as the incoming
  • Then change the port to the one on a working email account (in this case it was 587 but other options that have been suggested are 465 or 25)

I hope this works for you.

Read more of our solved email issues

Topics:EmailWebmistress HostingHow To/Tips

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