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Social Media Blog / Customer Services

by Jo Shaer, on April 8, 2014

192.com is a scraper site. Even if you have not set up an account to list your business there, this directory may well still show your contact details. Judging from …

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Topics:Local Business MarketingCustomer Services

by Jo Shaer, on January 11, 2014

During the fiasco of the transfer of business customers from LloydsTSB to TSB Business, I originally wanted to stay with Lloyds for easier access to the most local bank. However, …

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Topics:Small BusinessCustomer Services

by Jo Shaer, on October 24, 2013

This is a question that I am getting asked a lot recently. How can my fans ask me questions about appointments and stock on my Facebook business page? So, here's …

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Topics:FacebookCustomer Services

by Jo Shaer, on September 25, 2013

ShowRooming I had not come across the term ShowRooming before but enjoyed this interesting article by eConsultancy. ShowRooming is the action of researching (or trying) products by visiting a local …

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Topics:Small BusinessMobile PhonesWomen and Small BusinessCustomer Services

by Jo Shaer, on May 13, 2013

In the latest edition of the FSB magazine, the Policy Chairman, Mike Cherry talks about the relaunch of their Keep Trade Local campaign and some of the factors that make …

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Topics:Local Business MarketingCustomer Services

by Jo Shaer, on May 6, 2013

I received an unsolicited email asking me to 'consider 0800 numbers for your business'. The email said that there were three ways in which my business would benefit More sales …

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Topics:Local Business MarketingMobile PhonesCustomer Services

by Jo Shaer, on April 23, 2013

Business owners often ask me how they can start taking online payments through their website or just over the phone so I began researching the subject. Taking £7000 or less …

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Topics:Small BusinessWeb DesignWomen and Small BusinessCustomer Services

by Jo Shaer, on April 21, 2013

As a business owner, it's often hard to leave the office even to get a sandwich. What happens if the telephone rings and there is no one there to answer …

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Topics:women in businessSmall BusinessMobile PhonesCustomer Services

by Jo Shaer, on October 12, 2012

I bought a new laptop earlier in the year. My techie friend, The Spod, did tons of research for me because I wanted something that would last as well as …

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Topics:Customer Services

by Jo Shaer, on September 2, 2012

Not for the first time over the last couple of months, I have been called by a distraught business owner asking for help with reputation repair. This one had been …

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Topics:Local Social Media OptimisationCustomer Services

by Jo Shaer, on July 4, 2012

ZMOT The Zero Moment of Truth In 2011, the average shopper used 10.4 sources of information before buying - almost twice as many as the previous year and this has …

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Topics:Googlesocial mediaGoogle PlacesLocal Business MarketingCustomer Services

by Jo Shaer, on June 19, 2012

"It's never too late to become the person you might have been." - George Elliot IBM have conducted their 2012 Global CEO Study to ascertain the innermost thoughts of the …

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Topics:Social Media For BusinessCustomer Services

by Jo Shaer, on June 18, 2012

You'd think that 2012 would be a great year for hotels but, talking to hoteliers away from the capital, it would appear not to be the case. The Queen's Diamond …

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Topics:Local Business MarketingCustomer Services

by Jo Shaer, on June 10, 2012

My Birmingham-based partner from Epic SEO regularly travels on the train for meetings. Great Deals On Train Travel Through Online Booking He has the process down to a fine art: …

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Topics:Customer Services

by Jo Shaer, on February 24, 2011

Sometimes when I talk to clients who have had bad experiences with some of the more technological advanced service providers, I am reminded of this clip from the BBC's Not …

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Topics:Customer Serviceswe-dont-speak-geek

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