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by Jo Shaer, on December 2, 2015

You need to add a Manager to your Google Plus Page if you want someone to help you to manage your map listing. Changes to Google Plus Local Pages - …

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Topics:GoogleGoogle My Business

by Jo Shaer, on August 11, 2015

Further to our recent post on the Google Local Stack, we're getting regular calls from business owners about problems with their Google My Business local map listings. It's vital for …

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Topics:GoogleGoogle PlacesLocal Business MarketingGoogle My BusinessLocal SEO

by Jo Shaer, on August 9, 2015

At the end of last week, Mike Blumenthal introduced us all to Google's new Local Stack for local search terms, e.g., local seo in essex. This is the latest visual …

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Topics:GoogleGoogle PlacesGoogle My BusinessLocal SEO

by Jo Shaer, on July 23, 2015

We run lots of social media courses but the 1-2-1 consultation on Google Plus is the one that could make the most difference to the visibility of your business in …

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Topics:GoogleGoogle Places

by Jo Shaer, on June 28, 2015

You can no longer switch back to Classic Google Maps. We are all now stuck with the Full version they want us to use. If you are seeing the Google …

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Topics:GoogleGoogle PlacesGoogle My Business

by Jo Shaer, on December 5, 2014

Being able to pin your most important posts to the top of your business page has always been a big plus for businesses on Facebook. This means that you choose …

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Topics:Google

by Jo Shaer, on September 9, 2014

Following on from this post talking about how some of the bigger banks and financial institutions have banned their employees from using social media in an attempt to stop unprofessional …

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Topics:FacebookLinkedInGoogleTwittersocial media

by Jo Shaer, on September 8, 2014

I had to change the Google Plus and Google account owner details for one of my clients. The member of staff who originally set everything up for the business had …

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Topics:Google

by Jo Shaer, on July 16, 2014

Why keeping it real is vital to using Google+ safely Google Plus's rule was quite clear. Just like Facebook, they wanted to ensure that there were only real people on …

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Topics:Google

by Jo Shaer, on June 23, 2014

The latest news from Google world is the launch of Google My Business. This is the product that will replace both Google Places, Google Places For Business and Google Plus …

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Topics:GoogleGoogle PlacesGoogle My Business

by Jo Shaer, on June 10, 2014

If you work from home and want to hide your address so that it does not show on the internet, you can still show up in Google maps without revealing …

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Topics:GoogleGoogle Places

by Jo Shaer, on June 8, 2014

Don't be afraid! Google Plus is actually very similar to Facebook in terms of how to use it. What's the difference between Facebook and Google Plus? So, what's the difference? …

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Topics:GoogleGoogle Places

by Jo Shaer, on June 7, 2014

How to leave Google Plus was a question that was asked in a variety of ways at our recent Google+ Training Workshop. So when you ask how to leave Google …

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Topics:Google

by Jo Shaer, on June 6, 2014

UPDATED FOR THE NEW GOOGLE MY BUSINESS LAUNCH Following on from our post on what type of Google+ page you need for your business, this is what you need to …

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Topics:GoogleGoogle Places

by Jo Shaer, on June 2, 2014

Google+ Local or Google+ Business page is the question that caused the most problems during my first Google+ training course. And then Google decided to change Google Places/Plus Local to …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 28, 2014

It's great having a Google Places/Plus Local Business Page because other people can leave you nice reviews. It's also great that other people can upload images of them having a …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 27, 2014

I had a call from a taxi driver recently. He said he wanted my help with Google Places. His question? Why are other people's ads appearing on my Google Places …

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Topics:GoogleGoogle PlacesLocal Business Marketing

by Jo Shaer, on May 26, 2014

One of the questions I most often get asked on my Google+ training is what is Google Places? With the arrival of Google Plus, there are several types of business …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 21, 2014

So you gave Google your mobile phone number so it could verify your information and keep you advised if anyone tried to access your account. But now you've got a …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 15, 2014

After years as a Global Search Engine, Google went Local and Mobile in the UK. By mixing up the order of importance on their results pages, they levelled the playing …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 12, 2014

April 2014 Update: Google Places Help should now read Google Plus Local Help Has your Google Places listing dropped off the front page? Have you moved office and want to …

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Topics:GoogleGoogle Placesgoogle places help

by Jon Law, on May 9, 2014

Google is updating her lovely Algo again and promise this will help with those nasty doorway pages. This page has been updated to reflect that update! It's still a great …

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Topics:GoogleGoogle SearchkeywordsDoorway pages

by Jo Shaer, on April 29, 2014

You can choose who you want your status updates to publish to by selecting individual names or circles or public at the bottom of each post on Google+. However, if …

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Topics:Google

by Jo Shaer, on April 11, 2014

NO!!!! Please don't do that! Just as with Facebook and LinkedIn, Google's guidelines confirm that the main profile on Google+ has to be a person with a first and last …

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Topics:GoogleGoogle Places

by Jo Shaer, on April 10, 2014

Yes you can add your maiden name to your Google+ account. And your Ph.D or other letters of accreditation. Here's how: Go to your Google+ profile. Click Profile in the …

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Topics:Google

by Jo Shaer, on March 21, 2014

Lollipop Local are delighted to announce that they now offer Hootsuite training from their base in Leigh-on-Sea in Essex. You can come to our offices or we can visit you …

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Topics:FacebookLinkedInGoogleTwittersocial mediaHow To/TipsYouTubePinterest

by Jo Shaer, on March 18, 2014

What's that sticking out? My lovely designer was looking at a post I had put onto our blog. He was viewing it on his iPhone and, about half way down, …

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Topics:FacebookLinkedInGoogleWeb DesigniPhone problems

by Jo Shaer, on March 13, 2014

Getting online customer reviews is difficult enough to start with, particularly on your Google Places/Plus Local page. But if a customer does take the time to say something nice about …

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Topics:GoogleGoogle Places

by Jo Shaer, on February 16, 2014

UPDATED FOR 2014. Of course, Google Plus finally started to make the platform easier to use recently. If you hover over your picture at the top right of your navigation …

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Topics:Google

by Jon Law, on February 5, 2014

Ever since the Google penalty began, there have been emails asking for links to be removed from decent sites. This is usually due to panic setting in. A Google penalty …

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Topics:GoogleMatt CuttsGoogle penaltyTwit TVGoogle penalty recovery emails

by Jon Law, on January 21, 2014

I've been Googling to see where to book the Lollipop holidays next year and ended up choosing the Coralli Spa resort in South East Cyprus. I decided on a self-catering …

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Topics:GoogleGoogle SearchCyprusholiday apartmentsCoralli Spa Resort

by Jo Shaer, on January 14, 2014

Looking at my Google Calendar recently, I realised that there were events there which I had not accepted. In some cases, I wasn't even aware that they were happening! It …

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Topics:GoogleHow To/Tips

by Jo Shaer, on January 7, 2014

Interesting infographic from Boot Camp Digital. It seems to foretell the end of Vine - because of the success of Instagram videos. And also the demise of Facebook - well …

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Topics:FacebookGooglesocial media

by Jo Shaer, on November 2, 2013

We had a call this week from a business in the West Midlands. They were unable to get their Google Places page to show for their main search term. And …

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Topics:GoogleGoogle Places

by Jo Shaer, on October 14, 2013

Google's Shared Endorsements means that they have changed their rules so they can promote your +1s and shares to your friends - if you are over 18. With thanks to …

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Topics:GoogleGoogle Adwords

by Jo Shaer, on September 27, 2013

Interesting new term - Astroturfing - from our friends in the States. There has been a big hooha over there when a large number of SEO companies and SMEs have …

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Topics:GoogleGoogle Places

by Jo Shaer, on September 23, 2013

Social Media PlanIf you want to make sure that your time on Facebook is as effective for generating leads as your weekly breakfast meeting, you have to work out a …

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Topics:FacebookLinkedInGoogleTwittersocial mediaPinterest

by Jo Shaer, on September 11, 2013

embed google+ posts on website or blogYup, where Facebook go, Google+ will surely follow and Google+ posts can now be embedded into websites. How to embed Google+ posts on your …

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Topics:GoogleGoogle Places

by Jo Shaer, on August 22, 2013

Further to Mike Blumenthal's Google Local Train Wreck post and Andrew Shotland's Google and Local SMB post, both talking about the difficulties Google seems to face in effectively serving the …

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Topics:GoogleGoogle Places

by Jo Shaer, on July 23, 2013

stars in the UK for Google+Today on Google+ Local, there was great excitement here. I discovered that stars have now filtered through into the local listing section of the main …

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Topics:GoogleGoogle Places

by Jo Shaer, on July 19, 2013

5 star reviews back on Google+Thanks to Phil Rozek of Local Visibility System for pointing out that the familiar 5* system of reviews is on its way back. Goodbye to …

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Topics:GoogleGoogle Places

by Jo Shaer, on July 5, 2013

why does it have google+ page on some businesses and not on my listing Zagat Score and Google+ Reviews Example 1 has a Score of 30/30. This is the old …

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Topics:GoogleGoogle Places

by Jo Shaer, on June 14, 2013

It's all incredibly confusing at the moment here in the UK when it comes to Google's Local listings - previously known as Google Places. There are Google Places pages that …

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Topics:GoogleGoogle Places

by Jo Shaer, on June 12, 2013

Google Places - We Currently Do Not Support This Location See the two screenshots of a Google Places dashboard? This is what business owners dread to see. When they look …

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Topics:GoogleGoogle Places

by Jo Shaer, on June 6, 2013

I found another new feature on Google this week - the ability to log in as one gmail account and then add others so you can be logged in to …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 31, 2013

It was a client who first alerted me about the Google+ Business Page verification emails. Should you get one of these and you are a Service Area Business and do …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 29, 2013

I was really excited to receive my invitation to be part of the Beta testing for the new Google Maps last week. But I only got around to having a …

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Topics:GoogleGoogle PlacesLocal SEO

by Jo Shaer, on May 16, 2013

At today's Google I/O here were the updates on Google+ which are going to start rolling out today. Every day, we connect with others with a smile or a laugh, …

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Topics:Google

by Jo Shaer, on May 2, 2013

The rankings for Google Places have been up and down like a yoyo over the last couple of weeks. Businesses everywhere are tearing their hair out at the sudden disappearance …

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Topics:GoogleGoogle PlacesLocal Business Marketing

by Jo Shaer, on April 13, 2013

As an interim measure to try to sort out some of the existing bugs and glitches during the transition from Google Places to Google Plus Local, a new Google Places …

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Topics:GoogleGoogle Places

by Jo Shaer, on April 2, 2013

At the weekend, Gmail rolled out some changes to their email offering designed to make things easier to use. New Compose feature on Gmail Instead of opening up a screen-wide …

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Topics:GoogleEmail

by Jo Shaer, on March 22, 2013

If you are a service based business where customers cannot just walk off the street into your office, then Google Places/Plus rules state that you should have your address hidden …

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Topics:GoogleGoogle Places

by Jo Shaer, on February 19, 2013

After my presentation last week for Southend Women In Business, several asked me how they should go about creating a Google Plus account. Well, if you already have a gmail …

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Topics:Googlesocial mediacreate a google+ account

by Jo Shaer, on February 14, 2013

Warning, current advice is not to do anything until Google Places has made the full transition from +Local to +Business Pages. I have not verified this listing. I'm naturally a …

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Topics:GoogleGoogle PlacesLocal Business Marketing

by Jo Shaer, on December 26, 2012

Hello I am in the process of having a small website built by a friend, and I am about to set up a new business working as a beauty therapist …

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Topics:GoogleGoogle PlacesLocal Business Marketing

by Jo Shaer, on December 25, 2012

THIS POST HAS NOW BEEN UPDATED FOR MODERN REMARKETING HERE Go here for guidance on using Google Adwords for your business It was Sadie-Michaela of iLocalSearch/GoSoMoLo - check - who first …

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Topics:FacebookGoogleGoogle Adwords

by Jo Shaer, on November 24, 2012

For most business owners, online marketing is all about getting found by new customers on the internet. They think that being on the front page is the be all and …

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Topics:Googlepersonalized searchpersonalised searchLocal Business Marketing

by Jo Shaer, on November 20, 2012

November 2012 Round Up. My Google Local or Places or Plus or Plus Local page listing - I am totally confused as to what to actually call it in its …

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Topics:GoogleGoogle PlacesLocal Business MarketingLocal SEO

by Jo Shaer, on August 14, 2012

Reputation Management has become old hat. It implies reacting to a situation, whereas these days the reputation of a business is the first thing that people see when they search …

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Topics:GoogleGoogle PlacesLocal Business MarketingLocal SEO

by Jo Shaer, on July 4, 2012

ZMOT The Zero Moment of Truth In 2011, the average shopper used 10.4 sources of information before buying - almost twice as many as the previous year and this has …

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Topics:Googlesocial mediaGoogle PlacesLocal Business MarketingCustomer Services

by Jo Shaer, on June 27, 2012

I have written before about scammers emailing or ringing up pretending to be from Google or Facebook. I have also written about Indian SEO salespeople - or if I haven't …

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Topics:GoogleGoogle PlacesLocal SEO

by Jo Shaer, on June 9, 2012

With thanks to the peeps at Search Engine Land and Add This, some great infographics that show content sharing statistics. I bang on to all my clients about the importance …

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Topics:FacebookGoogleTwitterSearch Engine OptimisationSocial Media For BusinessContent Sharing StatisticsSocial Media and SEO

by Jo Shaer, on June 7, 2012

At the back end of last week, Google decided to merge its Google Places pages with Google Plus, its social media platform, although it seemed to take a few days …

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Topics:GoogleGoogle Places

by Jo Shaer, on May 1, 2012

Great infographic which talks you through the pros and cons of each of the different social media networks so you can decide which one is the best for your business …

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Topics:FacebookLinkedInGoogleTwitterPinterest

by Jo Shaer, on March 8, 2012

A friend visited yesterday and asked me if there were any alternatives to Google. She was fed up with feeling spied on and having her information 'collected'. She wanted to …

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Topics:GoogleSearch Engine Optimisation

by Jo Shaer, on January 30, 2012

There's been a lot of online chatter about Google Privacy Issues over the past few days and now they have released a video which purports to simplify their case and …

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Topics:FacebookGooglesocial mediagoogle privacy issues

by Jo Shaer, on December 26, 2011

With thanks to PR Daily for this infographic on Who's Using Google Plus. It looks like it's mid-range salary males aged 25-34 in the US, followed by their counterparts in …

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Topics:Google

by Jo Shaer, on December 16, 2011

I am indebted to The Next Web for this infographic on Social Sharing Trends. Highlighted is the explosion of sharing through both Tumblr and the address bar, far exceeding the …

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Topics:Googlesocial media

by Jo Shaer, on December 14, 2011

A new client and a YouTube account with lots of lovely content all ready to be optimised but I either needed to change the youtube email or the primary Google …

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Topics:Googlechange youtube emailYouTube

by Jo Shaer, on November 24, 2011

Further to yesterday's post about Setting Up Google Plus Business Pages, lost in all the hype around last week’s announcement of the launch was the following paragraph from Google’s blog: …

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Topics:GoogleGoogle PlacesGoogle Plus Business Pages

by Jo Shaer, on November 23, 2011

When setting up Google Plus Business Pages, choose your email carefully. It's not like Facebook where you can have an account purely for business nor can you set up multiple …

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Topics:Google

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